Entre les lignes (ELL), is a team of researchers, writers and trainers. Our services are in healthcare communications, particularly with respect to decision-making.
The core of our team is made up of Claude Richard, a psychologist, and Marie-Thérèse Lussier, a family physician. Far-sighted and determined, Claude and Marie-Thérèse patiently laid the foundation underpinning our current expertise:
- They started by conducting detailed studies in doctor-patient communication in sensitive areas (e.g., detecting distress in patients , medical follow-up of older patients, educational communication with asthmatic patients)
- They then disseminated the results of the studies along with their analyses and reflections on the studies in both academic (Patient Education and Counselling) and professional journals (Le Médecin de famille canadien – Canadian Family Physician; MedActuel).
- Finally, they linked up with collaborators in complementary areas of research, and participated in innovative projects such as editing a reference book on professional communications in healthcare; and conducting an evaluation of the implementation process of a patient-centred information technology tool for the management of chronic diseases by primary care interdisciplinary teams, where the clinical approach is designed to promote and support patients’ taking responsibility for their health.